1. Software Issues
1.1 System Message: “Connecting, Please wait”
1. Keep the screen on and wait 5 minutes while the app is running. Did this solve your problem? 2. If no, Restart Bluetooth and App. Did this solve your problem? 3. If no, Check the app version. Is latest software installed? If No: Update app to latest software version. Did this solve your problem? 4. If no, Has the battery been used up. If Yes: Exchange sensor. Did this solve your problem? 5. If no, Check if your phone brand / model is compatible? If Yes: Exchange Sensor and Transmitter. Did this solve your problem? 6. If no, Try using another mobile phone. Was system operation resumed?. Did this solve your problem? 7. If no, Re-install the transmitter. Was operation resumed? If No: Individual Case. Report to Intelligo and exchange sensor