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FAQ & Troubleshooting

IntelliGO FREE CGM

Frequently Asked Questions

Welcome to intelliGO Free faq & troubleshooting resources. Get the most out of your intelliGO Free CGM System.

Here are answers to some of the community’s most frequently asked questions regarding intelliGO Free.
Please click on your question's type:
1. Software Issues

1.1 System Message: “Connecting, Please wait”

1.2 System Message: “Syncing.Please wait”

1.3 System Message: “Link Lost. Please turn on bluetooth”

1.4 System Message: “System Recovering. Please wait”

1.5 System Message: “System Power off. Please replace sensor”

1.6 System Message: “System Stopped. Please change sensor”

1.7 Data syncing issue between I-Go Share and Intelligo

1.8 Long connection time to the transmitter

1.9 No alarm / alert

2. Hardware Issues

2.1 Inaccurate Readings

2.2 Electrode not retracted successfully

2.3 Hard to unlock / activate

2.4 Pair failure

2.5 Warmup phase failure

2.6 Allergy.

2.7 Tape came off from the sensor

2.8 Hardware broken / crack

CONTACT INTELLIGO BV.
  • ADDRESS KEIZERSGRACHT 241, 1017, NETHERLANDS
  • PHONE Toll Free (123) 000000
  • EMAIL info@intelligofree.com
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